Slots Paradise Casino FAQs



Can I modify my personal info after opening my account?

We understand that when you first create your account it is to play and cash out your winnings right away, this is why we encourage you to provide accurate information at Sign-up. But if you are on the go, you may update your info later by contacting our support team.


I forgot my password. What should I do?

To reset your password, click on the login button and click on ‘’forgotten password’'. Then enter the information requested to receive a verification code sent to your e-mail. Make sure you check your e-mail spam folder/ text messages based on your selection. The code will expire after 5 minutes.


Cooling off or self-exclusion?

You can request to have a ‘Cooling Off’ period which allows you to take a break from gambling for real money at Slots Paradise for up to 6 months. Like this, your account is not accessible during the selected period.

If you feel you are not having adequate management of your gambling habits then Self-Exclusion may be the way to go. For this may be asked to verify identity by answering to few basic questions. You will be removed from all marketing databases and you will not be contacted in the future.


What countries are not serviced by Slots Paradise?

Customers from certain countries are presently unable to join Slots Paradise or may be restricted to play without receiving casino bonuses. Restricted countries are the Netherlands, Costa Rica, Panama, Curacao, Germany, Philippines, UK, Belgium, Vietnam, India & Ukraine.



What is the minimum deposit amount for receiving bonuses?

Only deposits starting at $50.00 are eligible to receive deposit bonuses.


How are bonuses used?

Bonuses are funds credited to a player’s account for them to play a number of selected games. These may be deposits or free bonuses. Bonuses can be entered directly at the cashier at the moment a deposit is made or entered manually by a support agent upon a customer’s live request. 

In the event that you preffer to have a support agent enter a deposit bonus code for you, keep in mind this can only be done once the deposit is confirmed, and showing on your cash balance and prior to place any bet. Note that if you have already started playing, adding the bonus funds will not be possible at that particular time. The majority of our bonuses can be used to play Keno, Bingo, Lottery, Scratch Cards and the slot games offered in the Bonus section. Note Progressive Slots and Megaways are not part of this selection. In some other cases Blackjack, Video Poker and Card games are also allowed. The games that cannot be played when using a casino bonus of any kind include but are not limited to Live Casino games, Progressive slots, Megaways, Project Space slot by Dragon Gaming; Table games including: Craps, Roulette, Baccarat, Red Dog, War, Texas Hold'em, Carribean Stud, Pontoon, Pontoon21, Lucky Sevens by Evoplay, 21 Blackjack by FunTa Gaming; Rolling Stack Blackjack by Rival; Pirate 21, Multi-hand Blackjack Pro by Bgaming, Supreme 777 Jackpots by Betsoft Gaming, Casino Hold'em, Oasis Poker; Three Card Rummy by, Nucleus Gaming or betsoft gaming; Teen Patti, Crash games, Fishing Games, Caribbean Saga, Sedie, Sic Bo, Pai Gow, Domino, Draw Hi-Lo, Thai Hi-Lo, Plinko, Fan Tan, Pok Deng and QiuQiu. General terms are outlined in every bonus description.

What is playthrough?

A playthrough requirement is how many times you need to wager the starting bonus amount bonus before the winnings coming from it can be withdrawn.

On a deposit bonus, said the requirement is determined by the deposit amount plus the amount of the promotional bonus redeemed. On free bonuses, it refers only to the bonus amount.

For example, should you deposit $50.00 and redeem a 100% bonus that requires 30X playthrough, you must wager the amount of your deposit ($50.00) plus the amount of the bonus selected ($50.00) 30X ($100 X 30 = $3,000.00) before requesting a cash-out.



What deposit methods /currencies are available?

Deposits may be made using VISA, Mastercard, or Amex credit or debit cards or Cryptocurrency using Bitcoin (BTC), Bitcoin Cash (BCH), Litecoin (LTC), Ethereum (ETH).


Are there any deposit limits?

The minimum deposit that can be made with a Credit Card is $20.00  and $10.00 for Crypto Currencies. The maximum deposit limit for Crypto Currencies – (Bitcoin, Bitcoin CASH, Litecoin, Ethereum) is $50,000.00


My deposit with a bank card failed. Why?

There are a few reasons why a credit card transaction may not go through such as time out in the communication between the bank and the receiver or a block on a card. At times, card issuers don’t allow certain international transactions as they don’t follow your usual spending pattern. In this case, please contact your bank and let them know you are attempting to make an international purchase and you need to have it authorized. 

If you experience difficulties depositing with your card, please contact us. We can help.


How do I make a deposit to my account?

1.    Log in to the website.

2.    Click on the DEPOSIT button.

3.    Select your deposit method and add a bonus code if you like.

4.    Click to confirm the deposit and you are ready to play.


Are there any transaction fees when depositing?

Slots Paradise does not charge any transaction fees on Cryptocurrency deposits. The minimum deposit amount we accept is $10. Any transaction received for less than $10 will not be credited to your account. Some wallets provide priority processing by adding a default fee or giving the user the option to add one themselves, however, they are usually minimal.



What withdrawal methods are available?

Cryptocurrency – Bitcoin (BTC), Bitcoin Cash (BCH), Litecoin (LTC).


How do I request my winnings?

Once you’ve won, go to ''MY PROFILE'', click on ''PAYMENTS''  and enter the necessary details.


Are my winnings be reported to the Tax authority?

We do not proactively report your winning to tax authorities. Deciding to do so is left at your sole discretion.


How do I submit my documents?

Accepted file formats are pdf, gif, jpeg, jpg, bmp, png, and gif. Once the documents are uploaded, please wait until we check and verify your account. It may take between 24 to 48 hours.


Can I reverse my withdrawal request

Withdrawal requests may be canceled and returned to your Casino account at any time before they are approved. Once your withdrawal has been approved, it can no longer be reversed.

In order to process a reversal of a payout request, you must contact our customer support team by e-mail us at [email protected] or via Live Chat.

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